<![CDATA[D'oh - it looks like there is an issue registering new Forum accounts!]]>Apologies!

We are debugging with our forums vendor to figure out what is going wrong.

Sorry for the inconvenience - we hope to get this fixed ASAP!

Paul.

]]>https://forums.getbraincloud.com/topic/181/d-oh-it-looks-like-there-is-an-issue-registering-new-forum-accountsRSS for NodeThu, 18 Jun 2026 16:33:55 GMTFri, 08 Sep 2023 17:26:49 GMT60<![CDATA[Reply to D'oh - it looks like there is an issue registering new Forum accounts! on Wed, 13 Sep 2023 15:37:03 GMT]]>Update: this has now been fixed!

Note - brainCloud will now send over the first part of your email address as the suggested username for the forums. The forums will automatically append a number if there are others with that username.

You can update/customize your username by clicking on your profile in the top-right, and choose Edit Profile.
There you will find a bunch of info you can customize about your user account.

Click Change Username on that screen to change your username itself.

Hope that helps!

Paul.

]]>https://forums.getbraincloud.com/post/530https://forums.getbraincloud.com/post/530Wed, 13 Sep 2023 15:37:03 GMT<![CDATA[Reply to D'oh - it looks like there is an issue registering new Forum accounts! on Fri, 08 Sep 2023 20:44:14 GMT]]>Okay - we figured it out.

It looks like our new Forum software has an issue with brainCloud user names that contain special characters - including the innocuous comma!

This has to do with how we're matching up the fields from brainCloud's directory and the forum account system.

We should have that sorted out in a few days.

In the meantime, a simple work around is to edit the "Full Name" field of your brainCloud profile...

So - if your name is currently set as "Smith, Jane" just set it to "Jane Smith" and you are good to go!

Apologies for the inconvenience!

Paul.

]]>https://forums.getbraincloud.com/post/523https://forums.getbraincloud.com/post/523Fri, 08 Sep 2023 20:44:14 GMT