@JasonL
Thank you for the info, much appreciated!

@JasonL
Looking back, I realized I forgot to mention a couple of things—sorry about that. I'll list them here:

• Is there a way to determine how many purchases a user has made of products affected by a given promotion? This is especially relevant for automated promotions, which have a "max purchases" value but no "purchases left" value in their data structure.

• For automated promotions again, is there a way to check how much time is left before a promotion is disabled? A Unix timestamp indicating when the promotion became active would be useful for this purpose.

Both values would be helpful for displaying accurate promotion data to the user across multiple sessions.

@JasonL
Hi Jason, glad to be of help! Any info on the rest of the observations I made earlier in this thread?

@JasonL @Paul-Winterhalder

Hi everyone, I managed to get an automated promotion to show up on my User.
The automated promotion had a duration of 100000, it was an exaggerated value to just have it always available, and after setting it to 8 it immediately showed up on my User's elegible promotions list.
It seems like the max duration accepted by the system is 596 hours.

I don't remember seeing a reference to a max duration on the official documentation, can you tell me more about this?

Francesco.

@JasonL
Hi Jason, my promotions are set as enabled, the AppID is 14866 and the promotions IDs are 4, 5 and 6.

Hi @Paul-Winterhalder,

Thank you for the quick reply. You got it right for your What do you mean "as available" clarification, thank you for the answer.
I generally have a clearer idea now, but at this point I believe I have an issue with automated promotions:

Yesterday I created a new segment for users with a login count greater or equal than 20, and an automated promotion that triggers for users that enter that segment. The User I'm using met the required login count this morning, but that promotion still isn't available for him. I have an active scheduled promotion that works just fine and I'm able to get its data from Braincloud, it's just the automated ones that are causing problems.

We're using BC for a game made with Unity, I don't know if this info is useful but if you need more data on our project I'd be happy to share it with you, in the meantime I'll wait for the rest of the clarifications, thank you in advance.

Francesco.

So I'm studying the way Promotions work, and I have questions for a couple of issues I have and things I don't see clearly addressed in the official documentation, I'll list them below:

• Can Users have more than one promotion active at the same time?
• In the case of automated promotions, what products count towards the "max purchase" limit? If I have a product with the price left "as is" in the Prices list inside that Promotion, does it get counted? More info on this max purchase field would be appreciated.
• I have two automated promotions enabled and a User is in the segments used by both, but I don't see them when using the GetElegiblePromotions call. Is this a refresh issue? And if so how do I force a refresh to see them immediately?
• If I have a promotion active where a product is set "not for sale", I don't see that product in the app store, which is the expected behaviour. What if I have another promotion active at the same time where that product is set as available? What if the same thing happens but in promotion #1 the product is "as is" and in promotion #2 it's set with another price value?

Generally speaking the way promotions are set up meet the requirements of our apps, but more clarity and better documentation would be nice, for example I see that for scheduled promotions each field has a description of what it does and is used for, but it's not the same for the automated ones.

Hello, we've been using a call to ProductService.GetSalesInventory (https://docs.braincloudservers.com/api/capi/product/getsalesinventory) using Cloud Code and it's has worked fine for months, but now we need to call the same method directly from Unity using BraincloudWrapper.ProductService.GetSalesInventory and it seems like BraincloudWrapper does not contains a definitio for ProductService. Are we missing a module that needs to be installed in Unity or is it something else? Any help is appreciated, thanks in advance!

Hello, we're using Braincloud for a mobile game made with Unity 2022.3.18 and we're wondering if it's possible to handle In App Purchases only with Braincloud calls without using the UnityEngine.Purchasing system.
Looking at the API docs I can see a "StartPurchase" call but it's only available for Steam.
I'm very new to BC so I don't know If I'm missing something, any help would be appreciated.