Hi @jongdae-won,

We have a patch being deployed today that will allow you to create promotions that will allow you to target both existing and new members of a segment. We plan to have that deployed by the end of the day.

2026-05-26_11-46-14.png

We hope that this will address the primary issue.

Your latest message seems to indicate that even new users to a segment are not getting the promotion offer... that does seem odd. I will point out that segments only get refreshed nightly and upon login - so if a new stat meant that they should be added to a new segment - the new segment and/or promotion wouldn't be refreshed until they logged back in again...

Unless... your app is making this call before it brings up the store:
https://docs.braincloudservers.com/api/capi/appstore/refreshpromotions

Could that be [that specific] issue?

In any event - we are hopeful that the patch should address your primary concern. We'll post here once it has been deployed.

Paul.

Added the additional details to 13660

Q1: The removed player is completely excluded from reward calculation, so if the deletion happens before the job runs, that player is never iterated over and receives no rank or rewards.
Q2: Yes, the modified score will be used. The job always reads live state. Note that whether the score actually gets modified depends on the leaderboard type (e.g., for the LOW_VALUE type, only updates if the new score is less than the existing)
Q3: No backfilling, the next joiner goes to the latest instance, not the freed spot in ^2. No loop over earlier instances (^1, ^2) ever happens. The next joiner goes to ^3 (or ^4 if ^3 is full). The freed spot in ^2 stays empty permanently.

brainCloud developers have just release several playable builds of our famous examples! See our cool features in action. Find them at https://getbraincloud.com/demos for Windows, Mac, online and mobile.