Swap serialization tutorials to utilize Newtonsoft
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For example, I was looking at this KB (after noticing someone else was using this, confused about serialization):
http://help.getbraincloud.com/en/articles/3281673-design-item-management-catalog
This code is painfully difficult to read and surely not best practice. Perhaps use Newtonsoft? Make a class that matches the architecture, then 1-line try/catch deserialize: It's standard, intuitive and scalable.
(While you're there, perhaps even change to C#6 for easier-to-read
$"{someVar} interpolation"
.