Hello BrainCloud team,

I have a question about Automated Promotions.

When we deploy a new Automated Promotion, for users who already satisfy the promotion conditions at the time of deployment, when does the promotion timer start counting?

For example, does the timer start from the moment the promotion is deployed, or from the moment each user next logs in or triggers a related event?

Could you please clarify how this timing works?

Thank you.

It's been resolved. Thank you for your response!

Q1: The removed player is completely excluded from reward calculation, so if the deletion happens before the job runs, that player is never iterated over and receives no rank or rewards.
Q2: Yes, the modified score will be used. The job always reads live state. Note that whether the score actually gets modified depends on the leaderboard type (e.g., for the LOW_VALUE type, only updates if the new score is less than the existing)
Q3: No backfilling, the next joiner goes to the latest instance, not the freed spot in ^2. No loop over earlier instances (^1, ^2) ever happens. The next joiner goes to ^3 (or ^4 if ^3 is full). The freed spot in ^2 stays empty permanently.

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