Difference in AppStore VerifyPurchase Portal reporting between Android and iOS users

[brad]

Hi,

We have a question about about AppStore VerifyPurchase behavior. https://docs.braincloudservers.com/api/capi/appstore/verifypurchase

On Android/GooglePlay, after a receipt is verified using VerifyPurchase, revenue and transactions are reported in the portal.

On IOS/itunes, after a receipt is verified using VerifyPurchase, revenue and transactions are NOT reported in the portal.

In both cases, VerifyPurchase is reporting success and things like virtual currency rewards are being granted.

Nothing is live at this point. For Android/GooglePlay, the purchases are being made by users with license testing enabled. For IOS/itunes, purchases are being made by sandbox users.

Is this discrepancy in behavior expected? Or does this indicate a problem with our setup?

Thanks.

[JasonL]

In both cases, the transactions should already be recorded. In your iTunes case, you might have purchased in a sandbox environment. You just need to enable Sandbox Transactions, and those transactions should then appear there.

[brad]

Thanks for the reply. Yes, the transaction happened in a sandbox environment. Where do we have to enable the "Sandbox Transactions"? I looked for it in the braincloud design portal, but I couldn't find it. And I don't see the setting in "App Store Connect" either. I'm sort of lost on where else it would be.

We are able to make sandbox purchases and they do get verified, it is just the transactions information in the portal doesn't populate. Could you give me additional pointers on where exactly this needs to be enabled? Thanks!

[brad]

Ok, I found it. It wasn't a global setting, it was a filter on the reports. Thanks!