We’re planning some major changes to our push notification system, it’s more than just adding a few titles and content fields to the templates. It's not a near-term, stay tuned!

Agreed @armitage - the bulk messaging feature is planned for the use case you describe... (and yup - still coming 🙂 ).

There are multiple leaderboards in the game separated by region, but aside from the region itself, they all use the same settings.

When creating them initially, cloning works fine. However, after they have been created, if I need to adjust various options, I have to edit each leaderboard one by one.

The main problem is that every time I save a change, the “Updated successfully” popup appears and covers the edit button, which makes consecutive edits across multiple leaderboards very inconvenient.

It would be much more efficient if there were a way to edit multiple leaderboards with identical settings at the same time. At the very least, moving the success popup to a location where it does not block the button would greatly improve usability.

Symptom
After updating from 5.9.2 to 5.9.3, iOS/iPadOS experiences gradual performance degradation during extended play sessions, eventually leading to app termination
This issue did not occur on 5.9.2
Suspected Code
In BrainCloudComms.cs - HandleResponseBundle, the following line was added in 5.9.3:

jsonData = JsonWriter.Serialize(JsonReader.Deserialize(jsonData));
Concerns
This performs a full deserialize → reserialize on every API response
Immediately after, DeserializeJsonBundle parses the same data again — effectively parsing every response twice
Each response generates a large number of temporary objects (Dictionary, List, boxed values, strings) that are immediately discarded
On iOS with IL2CPP (Boehm GC), could this repeated allocation/deallocation pattern cause managed heap growth over time?
Question
Could this code potentially contribute to memory-related issues on iOS during extended play sessions?

Hi @noah - just checked and it's still in test. I'm checking with the team.

You can find the Knowledge Base link on our documentation site, which is linked to https://getbraincloud.com/.9b4015ab-4420-4d80-9368-5accf73b92c8-image.png

based on meta=false and script=false as a result, I only want to distribute items and products.
Please provide a sample body.

Hi,

This limit is adjustable on a per-app basis. I have reached out for more information (via email) to confirm how many divisionsets would satisfy your requirements.

Paul.

Hi @jesgonzalez ,

Yes - unfortunately, you need to use AuthenticateExternal. We do not have official middleware status with Xbox. We've been trying for years - but as anyone who has dealt with Xbox in recent years knows, they are extremely resource-constrained.

Paraphrasing our most recent interactions

Due to extremely limited resources and a couple of years of re-orgs, Microsoft won't adopt or support new tools or technologies unless we can prove there’s a clear and active need from developers working on officially approved Xbox titles.

(We actually had been making progress on this a few months ago - but then the personnel we were working with got laid off... So now we're at the back of the bus again.)

Unfortunately, our lack of status means we can't provide clear details on how to do it, but we do have some service partners / contractors / consultants we can refer you to who can quickly connect you. If you want to reach out to us via our Support widget, we can put you in touch with them.

Oh - and be sure to mention this situation to your Xbox account rep (if you are lucky enough to have one). It's only via pressure from the dev community that we're going to get unblocked in this area!

Paul.

Note - the system allows a maximum of 15 anonymous ids. If you exceed that, it will delete the oldest ids to keep you at 15.

[Background - this used to be totally unlimited - but they really added up for some apps - so we implemented this behaviour and set the max of 15 as being "more than reasonable enough to handle all use cases!" 🙂

Paul.

Hi @bkmitchell ,

thanks for reaching out.

Unfortunately our built-in relay server tech doesn't support what you need for Unity WebGL multiplayer.

Most brainCloud devs implementing your use case would integrate with Photon or Edgegap for their multiplayer for this reason. They both work well and work well with brainCloud!

[PS - This is an area of ongoing development for us though and we aim to fill this gap in the future. I can't comment on timelines for that though...]

Paul.

Hi. Yes, unless an adhoc tournament is scheduled to start immediately after one finishes, there will always be a "wait" version (version with no tournament) in between scheduled adhoc tournament versions.
And when it comes to the retained versions, we skip counting the wait versions.

Posting a copy of the AWS service health page for posterity.

It mostly refers to the outage impacting DynamoDB - but a lot more services than that were impacted. We expect that just means that a lot of AWS services use DynamoDB under-the-covers to operate.

2025-10-20_05-58-47.png

Hi,

Actually - voting leaderboards are implemented via the PostScoreToLeaderboardOnBehalfOf() call - where you can basically vote for someone else's score. [i.e. voting for that person].

Create the leaderboard as a "Cumulative" leaderboard - and basically the player votes for the score of another player - incrementing it by +1.

I suppose we should add those details to the roadmap item!

I hope that helps to clarify things!

Paul.

As I mentioned in the support chat - the issue is that midnightPSTinUTC isn't dynamically calculated for midnight today -- it's midnight PST on Oct 4th. [i.e. over a week ago].

What's happening is the call is accepting that past date - which puts the script in the front of our queue to be run ('cause we think we're late!) - and it gets run in the next 60 second job interval. And then reschedules itself in the past again.

So basically this script is running roughly 60*24 = 1440 times a day.

Anyway - I'll have the devs look into it - we should return an error if you are scheduling the script too far into the past... [i.e. a second or two in the past is probably fine - and best to do in case the scheduling script has delays of some sort... but clearly 10 days in the past is too far! Probably 60 mins in the past is too far! 🙂 ]

Thanks for reporting this. I’ll forward it to our team and get it fixed.

HI @richard - we're currently working on a feature that will handle this directly for brainCloud 5.9.

In the meantime, an interim approach would be to:

Manage the Lives in a virtual currency. In the item catalog - you can indicate the currencies to award from the offer via the extra data JSON. And create a post-hook on PurchaseUserItem - calling a script to award the appropriate currencies - and immediately consume the new "item" that was purchased...

Just a thought...

[But yeah - we're going to have a more direct solution in 5.9 - which is currently targeted for November release.]

Paul.

We are very interested in doing it - just need to find a model that works and is reliable...

Bundles are described in our release notes here - https://updates.braincloudservers.com/braincloud-5.9-is-live-23Q66A

Randomly assigning 100 items? (Gotta say that sounds like a lot). That said - we are adding it to our roadmap.

@JasonL
Yes we can do that too, I was just wondering how granular our control over the segment is, as one of the requirements for our testing was to have a precise number of users for each group.

Thank you so much for the info, I'll write again if I have more questions.