AWS Outage impacting brainCloud - Oct 20 2025
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Hi folks,
An AWS outage in the us-east-1 region (which is the central brainCloud region) is currenty affecting brainCloud. More info here - https://health.aws.amazon.com/health/status
It most specifically seems to be affecting the ability of customers to download files - and launch new hosted servers.
It is also affecting our ability to log into Intercom, the chat service we use for support, and StatusPage - the service that we use to describe brainCloud health! (https://braincloud.statuspage.io/) (or else I would be posting this there!).
Anyway - AWS folks are on the issue - and hopefully things will be resolved soon!
Paul.
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It looks like things are getting back to normal. Error levels are coming down - and we're seeing new hosted server launches again.
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Our alerts have all clears (gone green) - and we now have access to StatusPage and Intercom again. It looks like things are back to normal <knock-on-wood>.
Be sure to double-check your apps - especially any recurring scheduled cloud code job - to ensure that they are still scheduled to run at the normal schedule... [delayed job processing appears to be one of the impacts of the outage - likely due to delayed AWS SQS (queue) processing].
If your app is still seeing issue - be sure to let us know via the Intercom support (which is working again)!
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Posting a copy of the AWS service health page for posterity.
It mostly refers to the outage impacting DynamoDB - but a lot more services than that were impacted. We expect that just means that a lot of AWS services use DynamoDB under-the-covers to operate.
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