Any questions regarding the new Retention Analytics?

Paul Winterhalder

Hi,

Users with LIVE apps on brainCloud's Public BaaS (i.e., https://portalx.braincloudservers.com) should now have access to our Retention Analytics. (You can find the numbers on the App > Reports > Analytics > Retention screen.).

So - any questions on these numbers? What they mean? How they are calculated? We are happy to clarify any questions you may have.

We are also interested in your overall feedback regarding the feature.

We've already had the question of whether we could calculate the numbers on a per app-version basic... (i.e. according to the gameVersion passed into the Authenticate call). We're going to look into that. That said - the whole reason we did Retention Analytics was so that we could integrate it with a new LiveOps Events feature we're working on -- so we'll probably tackle those scenarios at the same time.

Anyway - your feedback is invaluable. So look up your numbers and hit us up with questions and/or feedback!

Paul.

c.desplanches 0

Excellent works! Thanks for this feature.

I see some features that could be interesting (for me at least):

To choose the startDate and the endDate instead of the latest 30-days from now, (I may need to to extend the retention timeframe, or even simply see the retentions at a given date on the past...)
A CloudScript API to play with these data externally without having to manually export the data from the portal,
Some filters (yes, the gameVersion is interesting) but also the countries, or even custom filters based on player data?
Bonus: a way to see the profileIDs inside a selected cohort?

Thanks
Christophe

Paul Winterhalder

Thanks for the feedback Christophe! We'll take a look into those requests.

Paul Winterhalder

Oh - and I should note that you can retrieve the latest retention report - as well as the retention report for a specific start date...

https://docs.braincloudservers.com/api/capi/report/sysgetlatestreport

What we don't have right now is an API to list the reports that are generated and waiting for retrieval. We are working on that for a future patch.

Also note that we currently keep daily reports for 10 days - and weekly reports for 37 days.

c.desplanches 0

Oh, ok. I will check the sysgetlatestreport function.
thx

braincloud_dev

sysgetlatestreport is interesting! What are valid values for the "subject" param?

Paul Winterhalder

Right now the only valid value is "retention" - but obviously we've built that API with an eye to the future!

Paul Winterhalder

Hi folks,

FYI, here's one minor update regarding the Retention Analytics screen:

We have changed it to show Classic retention by default.

The reason for the change is that Rolling Retention naturally trends downward over the 30-day period of the report. That's simply due to mathematics. Rolling retention for a particular day measures whether the user returns that day - or any day thereafter. Thus - the days at the end of the calendar period have fewer days after them - and so the stat will naturally be lower.

We don't want folks to mistakenly think their retention is trending down - so we're now defaulting to Classic Retention which is more deterministic over the 30 day period. For those who wish to view the Rolling Retention - it's just a mouse click away!

Cheers!

Paul.

royal

First off, thank you! This is a great feature. Moving to classic was a good swap.

Unless I'm missing something, the D30 shown is the average of a single number. So not a useful average. Would it be possible to

Swap the D30 billboard for D14
Adjust the calculation table to be bigger -- say, 60 days
Allow users to adjust the calculation table window

Every time I show anybody the dashboard, I spend half the time explaining why they shouldn't pay attention to D30 even though they really, really want to. Please let me know if I'm missing something! Thanks!

Paul Winterhalder

Hi @royal,

Thanks for the feedback. You make some good points.

We're currently reviewing it to see what options we might be able to offer for brainCloud 6!

Cheers!

Paul.