Request for Zero-Downtime Migration Options (Avoiding "App is disabled") for LiveUpdate

moondory77

Hello BrainCloud Team. @Paul-Winterhalder

I am submitting this inquiry again as it seems some context might have been missed when I left it as a comment in another question thread.

This is an extension of the following inquiry:
https://forums.getbraincloud.com/topic/369/inquiry-regarding-temporary-app-is-disabled-error-during-builder-api-deployment

As a quick reminder, our service operates across dev, staging, and production environments using three separate BrainCloud apps. We maintain a zero-downtime deployment scenario by deploying the contents tested in dev/staging to production via the builder deploy API.

However, as mentioned in our previous inquiry, the "App is disabled" state occurs temporarily during this process, causing all BrainCloud APIs to fail. Since our service relies heavily on BrainCloud for much of our backend infrastructure, this causes a significant degradation in our user experience.

The issue is that while we understand this state might occur during heavy updates like cloudcode deployments, it also happens when we only migrate specific specs like customEntity. This creates a problem even when we are just trying to apply minor specs to the production app space.
(Since you mentioned in the following inquiry that there are no plans to provide a bulk update API for customEntity, we currently have no alternative: https://forums.getbraincloud.com/topic/372/subject-inquiry-regarding-selective-customentity-migration-via-builder-api/2)

Therefore, we would like to request the following:

Please provide a minimum-unit migration option that does not trigger the "App is disabled" state. (We strongly hope customEntity can be included in this option, and it would be even better if productPricing and itemCatalog could also be included.)
If (1) is not possible, please provide a means to bulk update/migrate customEntity at the very least, without triggering the "App is disabled" state.

We have been able to provide a truly excellent service to our users thanks to the BrainCloud infrastructure. We sincerely hope you can support us in this matter so that we can continue to deliver a seamless and positive experience to our users.