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  • G

    Question about using unique indexes for Custom Entities

    Scheduled Pinned Locked Moved Unsolved General
    10
    0 Votes
    10 Posts
    213 Views
    Paul WinterhalderP

    Hi @gyutaelee - this has been done!

  • G

    Question about CloudCode API Hook and Global Property read costs / usage count

    Scheduled Pinned Locked Moved Solved General
    6
    0 Votes
    6 Posts
    94 Views
    G

    My question has been answered.
    Thank you for your kind and detailed explanations every time.

  • G

    Questions about brainCloud Friends and Social Leaderboard behavior

    Scheduled Pinned Locked Moved Solved General
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    7 Posts
    205 Views
    G

    Thanks, that makes sense.

    So our takeaway is that brainCloud Friends has no hard-coded friend limit, but very large friend lists can still have performance implications because friend IDs are stored in the UserProfile.

    Also, since GetSocialLeaderboard returns all friends and does not support page-based access, it seems risky for us to allow very large mutual friend counts if we want to use Friends-based leaderboards for normal users.

    We will discuss internally whether we should enforce product-level limits on following/follower or mutual friend counts, and reserve special handling, such as shadow leaderboards, for high-degree or influencer-like accounts.

    Thanks again for the detailed guidance!

  • L

    [Feature Request] Bulk actions for Custom Entities in the User tab

    Scheduled Pinned Locked Moved Portal-X Suggestions
    5
    0 Votes
    5 Posts
    78 Views
    johnhJ

    Added case 13932

  • G

    Automated Promotion no longer activates with New entrants to the segment only

    Scheduled Pinned Locked Moved Solved General
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    0 Votes
    3 Posts
    51 Views
    G

    Thank you for your response.

    We used the automated promotion without making any changes to it. However, we confirmed that it works correctly in the production app.

    It seems that the issue may have been temporary, or that there was something incorrect in our configuration at the time. If the issue occurs again, we will contact you again with more details.

    Thank you for your help.

  • Paul WinterhalderP

    TAKE ACTION: Set your Segment Codes! (by the end of Friday June 5)

    Scheduled Pinned Locked Moved Unsolved General
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    0 Votes
    1 Posts
    48 Views
    No one has replied
  • L

    Segment Code Bug Report

    Scheduled Pinned Locked Moved Unsolved General
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    0 Votes
    3 Posts
    83 Views
    J

    Hi @LEE-JONG-GUN,

    Good news: the fix for the Segment code field clone bug has been deployed.

    What changed

    When you clone a Segment now, the code field is automatically appended with _copy (e.g., myCode becomes myCode_copy). The cloned segment's code field is editable, so you can change it to any unique value and save the clone successfully.

    This resolves the duplicate-code issue that was preventing clones from being saved. Thanks again for the report.

  • J

    Integration with .NET server

    Scheduled Pinned Locked Moved Unsolved General
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    2 Posts
    75 Views
    J

    The SDK is just a plain C# source library you can drop into any .NET project (not Unity-only). You can find usage examples and the source in our GitHub repositories at https://github.com/getbraincloud.

  • D

    missing features

    Scheduled Pinned Locked Moved Feature Suggestions
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    0 Votes
    5 Posts
    344 Views
    N

    @johnh
    I apologize for the late reply. I have reviewed the details you mentioned.
    If the item purchase matches the mockup photo above, it appears to be quite useful.
    'Helmet Equipment Enhancement Ticket'

    Requires a specific item, consumes currency
    These needs can be fully resolved with a single transaction.
    I expect that if this feature is included for paid products as well, their utility will increase in the future.

  • M

    Question about adding Items/Bundles to a Promotion via Cloud Code API

    Scheduled Pinned Locked Moved Solved General
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    0 Votes
    6 Posts
    197 Views
    johnhJ

    @moondory77 brainCloud 6.0 is releasing this month (June 2026). I am really excited about the headline features for it, hope you love it!

  • J

    Automated Promotion not associated for users already in target segment

    Scheduled Pinned Locked Moved Unsolved General
    7
    0 Votes
    7 Posts
    252 Views
    Paul WinterhalderP

    Ah - great to hear @jongdae-won . Thanks for the update!

  • D

    Admin Billing API request

    Scheduled Pinned Locked Moved Unsolved APIs
    7
    0 Votes
    7 Posts
    257 Views
    johnhJ

    Added the additional details to 13660

  • G

    Question about timing for newly deployed Automated Promotions

    Scheduled Pinned Locked Moved Solved General
    3
    0 Votes
    3 Posts
    136 Views
    G

    Thank you for your kind response.

  • G

    Feature Request / Question: Selective Promotion Exclusion During App Deployment

    Scheduled Pinned Locked Moved Solved General
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    0 Votes
    4 Posts
    209 Views
    johnhJ

    @gyutaelee I will investigate the Per Promotion Deployment option you requested.

    As I was working on this I thought there may be a workaround for you that you would like. This could work for your team with minimal effort and on your current version of brainCloud portal.

    My solution hides the promotion so that only users you flag as TESTERS will see it.

    This would let your PROD testers gain the benefit of the no-ads promotion without disrupting your monetization.

    Within Automatic Promotions, there is the option to Target members of any of these segments.

    cb1f4861-16f8-432a-bb22-4b71dc0b0ce1-image.png

    Within Scheduled Promotions, there is the option to Offer this promo to: Only users in:

    2a5f3a28-91ba-4f2c-bb1c-5a2c04ead1e5-image.png

    Advancing to App > Design > Segmentation > Segments we can create a segment that filters to players that are flagged as Testers.

    59f8d7bc-3640-450f-ab67-086af9b8acdd-image.png

    Now, segments need to have at least one more criteria, so let's choose something like has logged in at least 1 time.

    d86e5f6d-ded8-4c7e-ab26-1c07f9813f0e-image.png

    Save this Segment

    IMPORTANT! Add the segment to your Promotion
    This will limit the promo to only eligible users. Noone else sees it!
    7aca6582-cff3-4469-ae98-6339b341ba06-image.png

    Next we will need to flag some users as Testers. For a DEV app, the easiest way to do this is to go to the User Browser, RECENTLY ACTIVE and pick players (your testers) with recent activity.

    ec366981-f641-4833-87f2-64798766555c-image.png

    GO TO USER to bring up their user summary and check the IsTester checkbox.
    d1094afd-ca63-4ce6-8070-477c879fb1d4-image.png

    Testers get a special icon
    e02b71bc-db5b-4127-a6a7-1528697aee6f-image.png

    Next, we will return to Segments.

    Segments are automatically processed overnight, but you can Refresh Segments immediately with the REFRESH SEGMENTS button. Please note: refreshing segments processes every player so this process can take a while and preferably left to low-traffic times of day.

    e306d8e0-553d-475c-a780-43fbed29a271-image.png

    After processing completes, we can check the cohort of testers by returning to the User Browser choosing BROWSE, and Browse Within A Segment.

    43a330f6-e572-4b0b-a8ca-c0d631e63240-image.png

    These are my Testers, so everything worked.
    a8b56bbb-536c-447b-9e7d-a8d8236ff165-image.png

    Since only testers are eligible for the promotion, you are free to deploy it to PROD without affecting your monetization. And the PROD Testers you select will be able to gain the workflow benefit of no ads.

    Could you let me know if this solution solves your problem?

    Let me know if you have any questions,
    Regards
    John
    -Design

  • L

    [Feature Request] Add "Open in New Window" option for Owner ID in Custom Entity view

    Scheduled Pinned Locked Moved Unsolved General
    3
    0 Votes
    3 Posts
    142 Views
    johnhJ

    Case 13633 - [implementing]

  • G

    New users are never counted — all users appear as Returning Users after launch

    Scheduled Pinned Locked Moved Unsolved General
    7
    0 Votes
    7 Posts
    357 Views
    G

    @Paul-Winterhalder , could you please respond to @noah 's inquiry?

  • G

    Two Questions: Follow System & Referral Rewards

    Scheduled Pinned Locked Moved Solved General
    5
    0 Votes
    5 Posts
    213 Views
    johnhJ

    Hi @gyutaelee I am bringing this to the dev team for further discussion. thank you for suggesting it.

  • G

    The Unreal Engine Bootcamp Suggests Storing The Secret Key In The Game Files

    Scheduled Pinned Locked Moved Unsolved General
    6
    0 Votes
    6 Posts
    464 Views
    Paul WinterhalderP

    Thanks @Brad-Hester !

  • G

    Automated Promotions with no discount — "Not for Sale" workaround and purchase count tracking

    Scheduled Pinned Locked Moved Solved General
    10
    0 Votes
    10 Posts
    480 Views
    G

    Thank you for your helpful response. I will proceed as you suggested.

  • G

    Does GetEligiblePromotions trigger Automated Promotions in real-time after XP level update?

    Scheduled Pinned Locked Moved Unsolved APIs
    3
    0 Votes
    3 Posts
    180 Views
    G

    It's been resolved. Thank you for your response!

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