There is a global list of reason codes here - https://docs.braincloudservers.com/api/appendix/reasonCodes

Diving into our new game and found a work-around ~ use private viewing. I have our reference game open in a private window, and the new project in the main one.

Thank you, fantastic. I appreciate all the information you have given.

Hello @Gavin-Beard!

We've had trouble reproducing this issue on our end. After some testing with a small app on MacOS and iOS, we have not been able to see the error you are encountering using Unity 2021.3.8.

If you could, please check out the app here and let us know if this issue is still persisting. It is a barebones authentication app and it should run on multiple devices. The Authentication.cs script has all the gory details. Just open up the Main scene under Assets > App > Misc > Main.unity to get it running. You will also need to add your brainCloud credentials, but you can copy the Authentication example template in brainCloud to test the app.

Please let us know how this app works on your end and if any issues are encountered! You should be able to click on any error logs in the in-app console to copy the log to your device's clipboard.

As for your specific issue, my best guess is that perhaps an external library of sorts might not be supported with brainCloud, such as the Newtonsoft Json.NET library. For JSON de/serializing, brainCloud comes with JsonFX. You can also make use of Unity's own JsonUtility for structured JSON de/serialization. Both the app I've shared and the examples on our GitHub make use of JsonFX extensively.

If you'd like to know more and see how a more robust app can handle brainCloud authentication, as Franco suggested, you should check out our Authentication example on our Unity Examples GitHub.

Hope this helps! Please let us know if you have further questions or inquiries about this.

These points above are indeed good examples regarding "forcing bad practices":

If I have 3 free API calls after the API call, after the 3rd freebie, I can return it and call again for 1 core + 3 more that can branch off again. This is inefficient for BC, yet beneficial for end-users (thus, forcing bad practices since it costs and gives more if we avoid the pre and post hooks).

If a workaround to save API costs would be more work for the user, and costs more for BC, that's a lose-lose. If such a "hole" exists, shouldn't it be repriced for that consideration to make it the win-win you folks want it to be?

@JasonL
Thank you!!

Hi Chris,

User entities are primarily indexed by profileId + entityType - so the singleton API will scale well no matter how many players you have.

That said, if your use case gets more complicated, with say hundreds of entities of a particular type per user (say maybe you are modelling user created towns, that sort of thing) - you could consider using Owned Custom Entities instead. You can define addition, custom indexes for those... keeps those lookups fast and efficient.

In addition, if you end up having >1000 Global Entities, you should definitely look at switching to Unowned Custom Entities. Same deal - you can define your own custom indexes...

Hope that helps!

Paul.

Hi @Alexandru ,

We've just officially added the Segment call you're looking for to brainCloud 4.55 - which is targeted for release in the next ~30 days...

Updated Roadmap here - https://portal.productboard.com/braincloud/1-braincloud-baas-roadmap

Paul.

@JasonL I understand the reason, but please do provide a way to pass custom data to authenticate api so we can use that data to set user displayname or profile picture or soemthing else on post-hook.
Without this, we have no choice but to call a seperate call from client (so no beneift of 2 free api inside cloud call)

No problem - happy to help!

Paul.

Happy to help! 👍

@paul-winterhalder
then it can repeat push notice?

Thanks guys! I figured it would be ridiculous if I had to do timeout checks and retries myself 🙂

Follow-up on this...

My guys have looked into it, and the way we version our global files isn't compatible with this new feature from Unity. Apologies!

(PS - No plans yet for when/if we'll support it. Certainly tons of folks use an external CDN with brainCloud apps though - so the option is still there for you!)

Happy to help! 🙂

Paul.

Hi @jesgonzalez ,

Yes - unfortunately, you need to use AuthenticateExternal. We do not have official middleware status with Xbox. We've been trying for years - but as anyone who has dealt with Xbox in recent years knows, they are extremely resource-constrained.

Paraphrasing our most recent interactions

Due to extremely limited resources and a couple of years of re-orgs, Microsoft won't adopt or support new tools or technologies unless we can prove there’s a clear and active need from developers working on officially approved Xbox titles.

(We actually had been making progress on this a few months ago - but then the personnel we were working with got laid off... So now we're at the back of the bus again.)

Unfortunately, our lack of status means we can't provide clear details on how to do it, but we do have some service partners / contractors / consultants we can refer you to who can quickly connect you. If you want to reach out to us via our Support widget, we can put you in touch with them.

Oh - and be sure to mention this situation to your Xbox account rep (if you are lucky enough to have one). It's only via pressure from the dev community that we're going to get unblocked in this area!

Paul.

Regarding #1, It looks like this can be implemented within the current functionality as follows:

When the client is viewing the chat channel, have the client write a user entity saying, in this channel I have read messages up to (the date of the most recent message they have seen). Next, when the app loads the next time, call “getRecentChatMessages” and count up the messages since (the date of the most recent message they have seen). This will give you your count to show for that channel.

Limitations:
The chat queue for a channel has a limit of 250.
Messages have max days and max history (settable by the developer) so if the players been away a long time, some of those messages wont be around to be counted up.
Go to Messaging Chat to view the settings for these.

Thanks for reaching out and for raising the question.

At the moment, the VS Code extension does not support targeting or importing from a specific directory. Its primary purpose is to synchronize Cloud Scripts stored in brainCloud and provide a convenient way to edit them using standard VS Code workflows and tooling.

We have created an internal task to review this limitation and discuss potential improvements to the extension so that it better supports directory-based workflows in the future.

In the meantime, one practical workaround is to export your Cloud Scripts directly from the brainCloud portal. Once exported, all scripts can be reviewed locally. You can then organize them into a folder structure that mirrors your desired layout, including the use of subfolders and .ccjs files. From there, you can zip the contents and import them back into your app, which can significantly reduce the need for repetitive copy and paste actions across individual files.

Please let us know if this approach works for your use case or if you have additional feedback on how you would like to see the extension evolve.

Posting a copy of the AWS service health page for posterity.

It mostly refers to the outage impacting DynamoDB - but a lot more services than that were impacted. We expect that just means that a lot of AWS services use DynamoDB under-the-covers to operate.

2025-10-20_05-58-47.png

Ok, I found it. It wasn't a global setting, it was a filter on the reports. Thanks!